At Mercury Control, we value your privacy and are committed to protecting any personal information you share with us. This policy explains how we collect, use, and safeguard your information when you contact us, whether through our website, social media platforms (such as Facebook or Instagram), WhatsApp, or any other means.
1. What Information We Collect
When you reach out to us or use our services, we may collect details such as::
• Your full name
• Mobile Number
• Email ID
• City or area (if provided)
• The kind of service you’re looking for
• WhatsApp contact (only if used to reach you)
• How you interact with our ads or website
We collect this information when you fill out a form, respond to one of our ads, call us, or send us a message.
2. How We Use Your Information
We use the information you share to:
• Get in touch with you about your enquiry or booking.
• Offer our AC sales, servicing, or installation services.
• Send you updates, service reminders, or offers (only if you agree)
• Improve the way we respond to you or help you.
• Show you relevant ads using tools like the Meta Pixel.
By providing your details, you consent to us contacting you by phone, email, SMS, or WhatsApp.
3. When We Share Your Data
We do not sell your data to anyone.
Your information is only shared with:
• Our service team or technicians who are assigned to your request
• Technology partners (like CRM or marketing tools) who help us run the business smoothly
• Government or legal bodies, but only if the law asks us to
All partners we work with are required to keep your information safe and confidential.
4. Keeping Your Information Safe
We follow industry-standard security protocols to ensure the protection of your data. While we strive to protect your information, please note that no website or app can guarantee 100% security from misuse or hacking.
5. Your Rights
You can always:
• Ask us what information we have about you
• Request corrections or removal of your data
• Withdraw your consent for future communication.
To do any of the above, simply write to us at support@mercurycontrol.in.
6. Cookies & Tracking Tools
Our website may use cookies and tools, such as Meta Pixel, to understand how users interact with our site. This helps us show you better services and ads. You can control cookies through your browser settings.
7. Links to Other Websites
Sometimes our ads or website might have links to other websites. We’re not responsible for their privacy practices, so it’s a good idea to read their policies if you plan to share any personal information.
8. Changes to This Policy
We reserve the right to update this policy from time to time. The latest version will always be available on our website. By continuing to use our services, you agree to the terms mentioned in the updated policy.
9. How to Contact Us
If you have any doubts or questions regarding this policy, feel free to reach out:
Mercury Control
📧 support@mercuryac.in